Privacy Policy

Introduction

CleanFlux-AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use our text cleaning and normalization API service (the "Service").

By using CleanFlux-AI, you agree to the collection and use of information in accordance with this policy.

Zero Data Retention Policy

Processing-only model: When you submit text to CleanFlux-AI, it is:

• Received by our API servers
• Processed according to your specified parameters
• Returned to you as a response
• Immediately purged from memory

No copy of your submitted text is retained after the API response is delivered.

Information We Collect

Account Information

When you create an account, we collect:

• Email address
• Name (optional)
• Company name (optional)
• Billing information (if on a paid plan)

Usage Data

We collect anonymized usage metrics including:

• Number of API requests (for billing and rate limiting)
• Endpoint usage patterns (aggregate, non-identifiable)
• Error rates and response times (for service improvement)
• API key usage timestamps

How We Use Your Information

We use the information we collect to:

• Provide and maintain the Service
• Process payments and manage subscriptions
• Send service-related communications
• Monitor and analyze usage patterns to improve the Service
• Detect and prevent fraud or abuse
• Comply with legal obligations

AI-Powered Processing

When you use the "ai-powered" cleaning mode, your text is temporarily processed by our AI infrastructure. This processing:

• Is performed in real-time with no retention
• Does not contribute to AI model training
• Is not logged or stored after processing
• Is subject to the same zero-retention policy as rule-based processing

GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). You have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Portability: Request transfer of your data
• Objection: Object to processing of your data
• Restriction: Request limited processing of your data

To exercise these rights, contact us at privacy@cleanflux.ai.

Data Security

We implement industry-standard security measures to protect your information:

• All API communications are encrypted using TLS 1.3
• API keys are hashed and stored securely
• Infrastructure is hosted on secure, SOC 2 compliant platforms
• Regular security audits and penetration testing
• Access controls and monitoring for all systems

Third-Party Services

We may use third-party services for:

• Payment processing (Stripe)
• Email communications
• Analytics (anonymized data only)
• Infrastructure hosting

These services have their own privacy policies and are selected for their commitment to data protection.

Cookies

Our website uses essential cookies for:

• Session management
• Authentication state
• User preferences

We do not use tracking cookies or sell data to advertisers.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: